Welcome to our FAQ section,
which are considered as part of our Terms & Conditions.
By participating or purchasing tickets, you agree to our Terms & Conditions with this FAQ page and have understood the details in this and other documents on our website and ticketing vouchers.
We invite you to visit our Privacy Policy and Liability Waiver and assume by participating on our activities and using our website, you have read, understood and are aware of their contents and how we use your data, as listed in our Privacy Policy. Links to all are at the footer of every webpage. By contacting us via our web contact form and/or booking a tour with The Curious Mexican, you are automatically added to our e-mail database for periodic e-newsletter mailings. If you receive mailings from us, you’re welcome to opt-out at anytime.
What IS The Curious Mexican?
What you see here is the brainchild of Anais Martínez, Mexican culinary rover. After years of working in food businesses, started working at a food tour company and writing about Mexican Culture. Now it’s a community of food lovers leading tours full of great eats, drinks and information.
Why taking a food tour? Can’t I just look up places and do my own outing?
Not all tacos are made equally, and we know it!
We have spent hours doing research, trying out foods from street street stalls, fancy restaurants and cool bars in town. We then take our time carefully curating each and everyone of our tours for you to get the best experience possible and go back home with a full belly and a happy heart.
How much are the tours and what’s included?
All tours are tailored to our customer’s special needs, so pricing varies. And it includes all foods, drinks, transport needed & lots of information about the city’s culinary scene, all provided by a local guide in love with food and gastronomy.
With your fee you are supporting small businesses, young entrepreneurs and lots of market vendors in the city, as well as our continuous research for the best produce and collaborators available around.
How do you accept payments? Are there any refunds?
We accept all payments via our secure booking system Peek through our website Devoured.
Due to the small-sized tours, we are unable to offer refunds. But if you can’t make it and you let us know in advance, we’d be more than happy to reschedule your outing.
What is your policy for no-shows and tardiness?
Things happen! Please contact us if you are running late and we’ll do our best to accommodate you, or let you know where to meet us if we have to start the tour without you.
If a guest is late to a group tour more than 15 minutes, the tour will start without the guest and they will have to catch up with the guide and accept the loss of time. In the event of a private tour, tardiness in excess of 20 minutes is subject to cancellation without refund nor any recuperation of the tour, we do our best to consider exceptions on a case by case basis. If you booked a group tour and it happened to be you were the only guests on the tour and you are a no-show, the guide will leave after 25 minutes and the tour will be cancelled with no refund.
Are tours cancelled or rescheduled for any reason?
We reserve the right to cancel tours or re-schedule them when no guide is available or in extreme cases. I.e. natural disasters, accidents or severe illness. But we will notify you right away for these rare occurrences in which case you will be re-scheduled and/or refunded.
